Quality indicators

Indicators

Pre-Award Services

SERVICE	COMMITMENT	INDICATOR	RESULT
Information and promotion of calls for projects	We want to have a broad knowledge of the lines of research carried out by the UAB research community in order to provide a service appropriate to their needs and to disseminate calls in accordance with their interests, in order to improve the response to the disseminations carried out. We disseminate the calls for major international educational and research programmes.	IND1.1. 5% increase in the number of applications submitted in the total number of calls for applications published compared to the previous year.
	We carry out dissemination days on programmes and calls with the aim of promoting the presentation of proposals as a coordinating entity.	IND1.2. Organise a minimum of four days a year. IND1.3. Rating equal to or greater than 3.5, on a scale of 5, in the participant satisfaction survey,  IND1.4. Number of proposals presented as coordinators after the conference: a minimum of one proposal per day.
Valorisation, planning and support of proposals for individual calls for projects	We support the research staff in the preparation and presentation of individual proposals, provided that they meet the deadlines established in this letter.	IND2.1. Increase of 5% per year in the success rate, i.e. the number of awards per application submitted.
Valorisation, planning and support of proposals for calls that are presented in consortium and in which the UAB acts as coordinator	We support research staff in the preparation and presentation of consortium proposals (with the UAB as coordinator), provided that they meet the deadlines established in this charter.	IND3.1. Increase of 5% per year in the success rate as coordinators, i.e. in the number of grants as coordinators for applications submitted as coordinators.
Services prior to the award as a whole	Increase the satisfaction of the teaching and research staff with the pre-award services offered by the Office.	IND4.1 Degree of satisfaction with the services prior to the award: assessment equal to or greater than 3.5, on a scale of 5.

Post-Award Services

SERVICE	COMMITMENT	INDICATOR	RESULT
Management of H2020/HE programme projects	We provide support in the coordination of project consortia led by the UAB and carry out an efficient administrative and technical follow-up within the established deadline, throughout the execution of the project, to guarantee compliance with the planning (milestones, objectives, deliverables and justifications), with the aim of improving the percentage of compliance with respect to the previous year.	IND5.1. Minimum of 95% compliance with the established deadlines of a minimum of 95%.
GEconomic management of ERC project spending	We manage the expenditure associated with ERC projects in accordance with the current regulations applicable according to the programme and in coordination with the rest of the areas, ensuring that they are submitted in the form and within the established deadline.	IND6.1. Minimum of 95% compliance with the established deadlines of a minimum of 95%.
SPost-award services as a whole	To increase the satisfaction of the teaching and research staff with the post-award services offered by the Office.	IND7.1 Degree of satisfaction with post-award services: rating equal to or greater than 3.5, on a scale of 5.