Governance Axes - Strategic Plan of the Library Service
Strategic priorities
- Innovate and experiment in the implementation of new IT applications.
- Increase transparency in activities and services.
- Improve processes and workflows.
| Sustainable Development Goals | Action |
|---|---|
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9.c. Significantly increase access to information and communications technology […] |
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16.6. Develop effective, accountable and transparent institutions at all levels. |
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17.8. [...] enhance the use of enabling technology, in particular information and communications technology. |
| Indicators | 2023 | 2022 | 2021 |
| Percentage of performance of the Service's objectives Minimum 85% |
93,07% | 96,88% | 96,41% |
| Number of complaints, congratulations and suggestions. | 311 | 284 | 240 |