Indicators of the Library Service
| Indicador | 2023 | 2022 | 2021 |
| Percentage of performance of the Service's objectivesMinimum 85% | 93,07% | 96,88% | 96,41% |
| Indicator | 2023 | 2022 | 2021 |
| Level of user satisfaction in relation to the attention of the staff Minimum 3,5 Triennal |
-- | 4,35 | -- |
| Level of user satisfaction in relation to the overall assessment of the provision of the service Minimum 3 Triennal |
-- | 4,19 | -- |
| Number of improvement actions | 256 | 271 | 146 |
| Level of user satisfaction in relation to the workspaces Minimum 3 Triennal |
-- | 4,09 | -- |
| Number of complaints, citations and suggestions | 311 | 284 | 240 |
| Indicator | 2023 | 2022 | 2021 |
| Average hours of training per person and year Minimum 40 hours |
51,26 | 48,33 | 42,59 |
| Inclusion measures and improvement of the work environment | 20 | 18 | 50 |
| Indicator | 2023 | 2022 | 2021 |
| Social networks: Twitter. Engagement Minimum 1% |
2,92% | 2,59% | 1,40% |
| Social networks: Instagram. Engagement Minimum 10% |
18,62% | 23,09% | 10,02% |
| Number of activities carried out | 24 | 15 | 6 |
| Number of web pages viewed | 1.202.117 | 2.090.834 | 5.027.545 |
| Youtube: Growth in views, which must be equal to or greater than the previous year | 24.901 | 9465 | -- |
| Level of user satisfaction in relation to the SdB website Minimum: 3 (scale from 1 to 5) |
-- | 3,97 | -- |
| Indicator | 2023 | 2022 | 2021 |
| Servei Pregunt@: percentage of responses sent within a maximum of 3 working days following the query Minimum 90% |
92,00% | 92,20% | 90,90% |
| Level of user satisfaction in relation to the resolution of doubts and queries Minimum 3 Triennal |
-- | 4,18 | -- |
| Number of pages viewed on the web Propietat intel·lectual i accés obert Minimum 18.000 |
16.700 | 19.132 |
20.220 |
| Number of pages viewed on the web SAAR | 17.100 | 30.185 | 7.646 |
| Indicator | 2023 | 2022 | 2021 |
| Days on average of the orders of external libraries requested at the UAB Maximum 3 |
1,49 | 1,48 | 1,81 |
| Loan: Percentage of real users of loans in relation to potential users Minimum 55% |
61,25% | 44,88% | 55,54% |
| Number of loans greater than 80% of the previous year (Annual number of loans) | Achieved | Achieved | 8,43 |
| Average days of receipt of the digital documents requested by the UAB from external libraries Maximum 3 |
2,15 | -- | -- |
| Level of user's satisfaction in relation with the borrowing service Minimum 3 (scale from 1 to 5) |
-- | 4,37 | -- |
| Indicator | 2023 | 2022 | 2021 |
| Level of user satisfaction in relation to training courses Minimum 3 |
4,51 | 4,54 | 4,53 |
| Number of users who attend the training actions | 6.785 | 4.410 | 5.289 |
| Indicator | 2023 | 2022 | 2021 |
| Number of inquiries received in relation to scientific production Minimum 35 |
90 | 57 | 40 |
| Percentage of queries to the PIAO website resolved in a maximum of 5 business days Minimum 90% |
100% | 95% | 90% |
| Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD Mínimo 10% |
22,55% | 16,86% | 11,19% |
| Average of the review process of the records for their incorporation into the DDD Maximum 50 días |
59 | 188 | 234 |
| Level of user satisfaction in relation to research support Minimum 3 Triennal |
-- | 4,02 | -- |
| Percentage of growth of the scientific production of the UAB in the DDD Minimum 10% |
9,84% | 11,46% | 7,77% |
| Indicator | 2023 | 2022 | 2021 |
| Inventory of monographs: the percentage of documents lost in relation to the documents inventoried Maximum 0,100% Triennal |
0,19 | -- | -- |
| Digital Library: average number of queries to databases subscribed per user Minimum 20 |
26,48 | 26,42 | 44,27 |
| Digital Library: average number of articles downloaded per user Minimum 30 |
31,96 | 31,4 | 31,76 |
| Digital Library: average of e-books consulted by user Minimum 10 |
18,44 | 9,42 | 13,18 |
| Digital Library: acceptable average price per full text download Maximum 2€ |
0,64€ | 0,68€ | 0,87€ |
| Average percentage of documents not located in relation to the total number of items in the location of the lost document Maximum 0,05% |
0,02 | 0,03 | 0,01 |
| Average days of delivery of documentary materialMaximum 30 days | 18 | 20 | -- |
| Average days of technical processing of documents purchased on paper Maximum 8 days |
6,14 | 6,21 | 9,67 |
| Growth percentage of the collection of personal and Institutional funds in the DDD | 0,41 | 0,46 | 1,91 |
| Level of user satisfaction in relation to the documentary collection Minimum 3 Triennal |
-- | 4,02 | -- |
| Indicator | 2023 | 2022 | 2021 |
| Non-documentary providers: Ratio of the number of requests with the claims of the providers | -- | -- | -- |
| Number of spaces renovated | 8 | 5 | 4 |
| Indicator | 2023 | 2022 | 2021 |
| Level of user satisfaction in relation to the computer equipment Minimum 3 Triennal |
-- | 3,60 | -- |
| Percentage of obsolete computers Maximum 6 years |
5,80% | 4,20% | 11,08% |
| Computer equipment: Percentage of unscheduled incidents resolved within a period of 2 business days Minimum 80% |
75,00% | 73,70% | --% |
| Percentage equal to or greater than 95% in platform availability (DDD) Equal to or greater than 95% |
99,18% | 96,6% | -- |